Job Description

Job Description

Job Description

The Maintenance Technician is responsible for the general maintenance of the property and provide after-hour support as needed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation

• Personally, demonstrates a commitment to guest service in responding promptly to guests’ needs

• Committed to ensuring every guest is satisfied

• Meets or exceeds guest satisfaction measures

• Ensures hotel standards and services contribute to the delivery of consistent guest service

Maintenance Duties

• Perform maintenance and repair work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning 

• Ensure that the rooms and property are maintained in the best possible condition, with the least inconvenience to guests.

• Clean and maintain swimming pool in a safe and sanitary manner

• Check and preform preventative maintenance on pumps, chlorinators, and filters for swimming pool

• Provide on-call support for urgent requests after hours, on weekends, holidays, etc.

• Perform preventive maintenance as outlined in the Preventative Maintenance Program.

• Follow procedures that ensure the security of inventory.

• Report emergencies or threats to the security of guests, employees or hotel assets.

• Report any hazardous situations, malfunctioning to external signs or unlit areas.

• Install, adjust, modify and repair building systems and assess the conditions of all effective operations.

• Test safety systems, e.g. emergency lighting and record keeping and assist with periodic inspection of all safety systems.

• Ensure that room maintenance requests are handled in a prompt and courteous manner.

• Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and repair projects.

• Assist the engineering staff in adhering to Loss Prevention guidelines.

• Perform inspections on a regular basis of working orders and checks adjusts repairs and monitor the building system. 

• Approach all encounters with guests and employees in a friendly, service-oriented manner. 

• Maintain regular attendance in compliance with Gulph Creek standards, as required by scheduling, which will vary according to the needs of the hotel. 

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. 

• Other duties as required

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